The case (1-[protected]) has been escalated for almost 10 days now, why is it taken so long? Eib is the leading uae rerportable bank and services are well recognized, so how can you not close one loan settlement request that has been pending for the last 10 days? Why am I paying unnecessary interest to the bank? I've been serving since the first day I had an account and a loan from eib. No one in the bank supports  and fake promising by bank sale rep when takeing loan and its almost one year now 25.5k is still on hold. I will take this matter to the high platfrom, or it may be publicly published.