Let me just say this to start, I have worked in the travel industry for 22 years till COVID and never in my life have I complained about the airlines I do business with. My husband and I wanted to take a trip for our anniversary so we booked a trip with SouthWest Vacations thinking it would be wonderful and since we like SouthWest airline why not! Well let me tell you why not:: Found out our flights to MX were canceled a week before we were suppose to go no one from WN or WN vacations called us the only way we found this out was from the shuttle company reached out to us and told us our flights did not exits.. Called WN Vacations and they would not put us on another airline but we could travel 15 + hrs and stay on WN with 4 stops.. UMMM no thanks. So because WN made they change we could get a full refund on our air. YES PLEASE!! I had to pay more to fly someone else and they would not pay the difference but whatever. Per the U.S Department of Transpiration: A passenger is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the passenger chooses not to travel. So yes refund me please. Also per the U.S DOT :If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check. WHAT only 20 days!! that's right I should have had my full refund with in 20 day!! Well it is March 30, 2021 my trip was canceled November 20, 2020 and that's right you guessed it STILL NO REFUND!! I have talked to now 7 agents, 3 supervisors, and accounting to get no where!! I do know that my funds were refunded by SouthWest airline back to (apple-vacations-b107408">apple Vacations AKA WN Vacations) back in December.. So why have I not received my $884.48 back to my credit card. Well no one seems to know. I hear a lawsuit coming. I have spent hours calling and talking to people not to mention 2hr hold times every time I call. Never Again will I work with SouthWest, SouthWest Vacations, Or apple-vacations-b107408">Apple Vacations again!!