Very Poor Customer Service. My agent is also not responsive. I am complaining since I live abroad and I opened BPI account here in Dubai, UAE. However, my BPI account cannot be added or link under my local bank in Dubai, so I explained to my agent that I had to choose remittance since that is the only way. And now I have been charged for 3 months late payment fee! This is very disappointing and ripping people's money, DMCI or BPI should consider the situation as it is not in my hands.