I set up a pay as you go cell phone plan for my 15 year old son 2 months ago. It was set for automatic renewal of 28.00 a month as the plan was for 25.00. Soon I noticed constant withdraws from my credit card for 28.00. From March 15th to April 6th 2021, I was billed 28.00, nine individual times amounting to 252.00. I called Bell to ask why this is happening and was met with "your sons name is on the account, we cant discuss anything with you unless he is present". I asked simply that they remove the credit card on file as its under my name as his mother and I withdraw consent to be billed through it. They refused to remove my credit card. I then called with my son present, and they advised it was data charges and that's why ive been billed so constantly. I advised I had conversation when setting up the phone that a block on data was to be set up, and advised the agent to listen to my previous call. The agent said "I need the exact time and date or i wont pull up the call". I dont have that information, I didnt feel the need to write it down at the time. I asked this individual again (knowing all calls are recorded) and advised I expect the money be returned to my credit card. He refused and I then with my 15 year old sons permission was able to remove MY credit card from "his" account. I have since transferred his phone number over to a different provider and have tried again to reason with customer service over the 252.00 worth of charges I have incurred due to incompetence and that the charge should have been 25.00 ONLY on a monthly basis. This organization is ridiculous. If I withdraw permission to use a credit card under my name, it is expected that would happen, certainly considering there was no debt to Bell as it was pay as you go. Further, the individuals I spoke to on recording, misrepresented the contractual agreement and therefore breached said contract. I am legally entitled to recover the damages. Acct number [protected] I will never work with or suggest Bell to anyone!