I ordered and paid for a stove burner on 2/15/2021. The order (number W947890) showed the part as being in stock and everything fine. The next day, I checked the same part and it showed as not being in stock. I called the customer service number at [protected] and was told the order would arrive on March 1st and suggested I wait and would receive a confirmation email. I never received this confirmation email. I did decide to wait until March 1st, 2021. I received an email on 2/26 saying the order was received and was being processed, and saying the estimated arrival would be 3/1/2021. On March 1st, 2021, the day the part was supposed to have been delivered, I received an email saying the part was back-ordered and there was no estimated date to receive the item. I called customer service again on March 1st and canceled the order (W947890). Customer service verified my email address and said it would be taken care of. As of March 9th, the order still shows as "incomplete", and that it has not been canceled, nor have I been refunded the amount of $37.80.