Absolutely impossible to get any help or even to speak with a human. My product was covered by their master protection agreement, repair parts are no longer available, and I get bounced from one person to another. UI own a five burner Kenmore grill with outside burner and rotiserie unit. A Sears technician ordered a replacement regulator for it. Sears says the part is no longer available and promises I'll get a call re compensation for this. They don't call and no phone number gets me to anyone who is helpful.