On 10/21/2019 I ordered ( Invoice H259955 ) consisting of left medium tube HD103740 right medium tube HD103741 and a 4 count bag of small open tips . As I ordered this thru Paypal the shipping cost shown was 121.55 for USPS Priority Mail from Minnesota to San Juan Puerto Rico. A complaint was filed and a refund was made; furthermore I received an e-mail from Krista Sharp telling me that they had reduced the mailing cost to $20.00. Now when I received the envelop with the accessories described they all weigh just 2 to 3 ounces, *** if that envelop was just stamped with 3 38cents stamps they would arrive by regular mail in about 5 -6 days saving me some $$. This is not the first time I had problems with Ovation hearing for I sent a pair of Ovation Boost hearing aids for repair still in guarantee and they charged me for the repair furthermore I had pointed out that one of the medium tubes was broken and needed to be replaced . The hearing aids were repaired and delivered back to me but to my surprise they came without the tubes and the tips, needing to order them and having to wait about a week for delivery. I am not trying to get nothing for free from you but I do not tolerate overpricing abuse for again even sending the tubes and the tips in a USPS small box , all together does not reach $10.00 insurance included .