26 May, 2020 → by ClaimboUser442674
Overcharging, Repressive Cancellation Policies

1

After receiving multiple mailings from Frontier advertising $40 monthly Internet-only service, I signed up and began receiving monthly bills of $72.45. Part of the overcharge is for rental of a router - even though I have my own, Frontier says I must pay the rental fee anyway. My efforts to resolve the discrepancy with Frontier failed, and tonight I went online to cancel my service. The company refused to cancel, stating that it just auto-renewed my contract for another year - without notifying me beforehand. They say I have to pay a $50 early cancellation fee, plus prorated service for an entire month, which just rolled over yesterday. This is outrageous and totally unacceptable. User's recommendation: Avoid Frontier Communications like the plague - before YOU get burned as I have.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Frontier Communications you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.