1 Jan, 2018 → by ClaimboUser73069
Overcharge on tablet contract

2

I had a celphone contract with "topup" from altech, I am mildly happy with this. I enquired per email to a 2gb tablet contract for r99 per month. I clearly said in the email, I do not want to spend more than r280 per month. Somehow I got this contract for 2gb without top-up, new to mean, but never take this! Always have top-up. I was charged r1459 for my first month of ussage! They cannot tell me what I did or down loaded. I never got any account. They want to charge me r2000 to cancel this contract! I canot believe a request for a r99 per month 2 gb contract came to a debit order of r1459. It compleatly messed up my bank balance and I cannot stop this monster. My next month is already billed out and only they can stop the debit order at r2000! The people at the paarl branch is also very unhelpful and I would recommend altech autopage to no one. I have emailed [protected]@autopage. Altech.Co. Za two times, with no reply. I still do not have the invoices for the debitorders that just keeps going off and altech can supply no paperwork as to why I need to pay r2000 to cancel the service. I am very frustrated and want to warn everyone I meet.
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