When Covid impacted international travel back in March 2020 I tried contacting Gotogate to ask about changing the date of my return flight from Rio de Janiero to Australia. Booking number JR9EW3 and Order number KWMWL8. They were uncontactable through the channels they provided and online it looked like my flight no longer existed. So I was forced to cancel the flight and book another one directly with the carrier (Qantas/Latam). I requested a refund from Gotogate, who acknowledged my request for cancellation in an automated email sent on Thu 19/03/2020 at 11:33 AM. Since then no refund has been received, despite them stated in their emails that "We will deal with all refunds in the order we receive them". Every time I write asking for an update (February 2021 and May 2021) I get an automated message telling me not to contact them, that they will get my refund to me "as soon as possible".