I ordered 4 pairs of shoes online on 7/29 with a $30 off $50 offer code. On 8/3, I'm wondering if they've shipped and I have no confirmation in my email. So I go to the site and all the shoes are still in my cart! 2 of the 4 are sold out and the offer code is expired! I really wanted all 4 pairs for $109. That literally made my week. I am suspicious of too good to be true deals but I was upset regardless. So I sent an email to Customer Service, in tears, told them what happened, and they told me the order wasn't placed because one of the pairs of shoes was an excluded brand! No notification at time of transaction, no follow up email, nothing. So as consolation they told me to "favorite" the shoes, and I would receive an email when they would be back in stock (at full price). Although, that's not really going to happen because technically they are in stock, they're just not in my size. Then, they credited me 50 "loyalty points, " a monetary value of $2.50. What the actual. I was only 1 day late for the $30 off! Never have I contacted Customer Service, and then felt even worse about the poor service that was received. Now, I'm extremely disappointed and I am not planning on shopping at DSW ever again.