Rooms to go CEO, Need a credit and spoke to your customer service people Kevin on Thursday, March 11th. Everything was delivered except the throw pillow, which were on back order for 3 separate times. I did not order a package, I ordered a couch, 2 chairs and a small side table. and it was ordered as such. I was told on Wed the 10th by Marcia that the pillows would not be coming due to the fabric. So I went ahead and ordered my own. Three days later the pillows arrived. I spoke to CSR Kevin and he immediately told me he would credit my account the $250.02 for the pillows and that I could return them to the store. Your sales associate Daniella, told be they are not refundable. If your not going to give me the credit for this Purchase number just the pillows, you can come and get the couch, chairs and side table and I will return the entire order totaling $4, 920.24. While I was very impressed with the follow-up after my delivery from your CSR's and that Kevin was able to give me an credit for the pillow that were not going to be delivered, I'm not happy with Daniella Depew response telling me that I'm not eligible for the credit. Please let me know when you can have a truck here to pick up the entire order. I will be taking my business elsewhere. I appreciate Kevin and his abilities to do what was right and just. Thank you, Tammy Renner 19924 Markward Crossing Estero, FL 33928