I just googled "lost package from Iherb" to take me to this site. I want to comment about the complaints below - they are NOT a scam site. I've ordered over $1, 100 of items from them since 2010 and they have great shipping times, prices, and customer service. This is the very first time I had an issue with a package not arriving and when I contacted them, they asked if I wanted a refund or the items reshipped without a huge ordeal. You'll be missing out if you pass them up. I see some people are in other countries that complained. I am in the US. Maybe a different story for elsewhere?