On the 7th of January 2021 I bought 2 nebulizer for R5000.00. Only one was delivered and the other one I was told they would investigate what happened within 7 days. I kept calling their online customer service and they would leave me on hold. I then sent an email to customer service in February demanding a refund into my account as I purchased another one elsewhere after waiting for a two months for clicks delivery. 3 days after the email sent, the nebulizer was delivered. I called the online customer care to tell them to collect the nebulizer as I didn't need it anymore. In two days they came to collect. I checked the app to see if they credited my account because they were just quiet. Two weeks later, no credit or communication. I then called them to enquire about my refund and they acted confused as though they don't know what I'm talking about. When I hanged up I received mail from clicks state ting the documents I have to include for my refund. This was on the 1st March that they responded they will refund me between 14-20 days. I called them to argue why I have to get my money in 14days if I paid on 7th january, then I was told it's procedure and they will try to push it up as they inconvinenced me. The person who was communicating with me is Oscar Theunis, who is suppose to be assisting me. I have called him on the 20th March to check why I'm not refunded yet, he told me it's held up by finance department. I asked him to send me an email stating when I will get my money back, he responded that he will, but he never did. Now when I call he leaves me on hold so that I end up hanging up. He doesn't respond to my email. We are in April now. I buy a lot of things online, I have never experienced such poor service. When I return things I bought online, within 2 days the money is refunded in to my bank. Clicks is such a big company comparing to the other shops I do online but the service from the onlinestaff is Unacceptable. I cannot be calling such a big firm asking for my refund for 3 months. I have been to the store a lot of times, the staff is friendly and helpful. I decided to do online to try to beat the long COVID queues. But now I wish I went in store.