On 12-15-17, I chose 4 items to purchase. At checkout, I was prompted to remove one item from the bag that was not eligible for shopRunner. Although removing the item allowed the ShopRunner feature to work...upon purchasing the removed item I was prompted to pay a shipping fee. Now why would your system prompt me to remove an item that was being shipped for free and only disclose I would need to pay to ship the removed item after the other Order was completed. This is very misleading. If the system can prompt me to remove items it should be able to give notice that removing those items will cause additional money. As a result, my disgust prompted me to immediately contact CS via live chat. However, before I could finish my question i was told "we do not waive shipping costs". I never asked to waive any fees, I was trying to ask CS to cancel my Order. Instead, I was handled as if I wanted something for free. Because of how the system mislead me and how I was thus treated by the live chat rep, I'm highly unlikely to purchase from NY&C again. I'm highly unlikely to even open the Order before returning it in store. Which is sorely disappointing being that it was Christmas gifts. I have shopped at NY&C over a lifetime dating back to the Lerner days. I have never been so disgusted and disappointed. I understand I am one of many customers, however, I can chose to spend my money with a different company.