I cancelled CenturyLink services in September which was finalized in October and paid my account off. I have been receiving an ongoing bill of $172.50 even after attempting to clear it up. Today I called (again) and spoke to Lashawn who transferred me to Sabrina in billing who then hung up on me. They claimed they never closed my account and I have to talk to billing to reverse the charges but they never fix the problem! Lashawn also said we owe $40 for a bill that was not paid since 2018 (I've never received a current bill for this amount). We paid that account and closed it several years ago. I'm don't know why Century Link continues to bill us. I did verify the services have been shut off since September 2019!