OCBC debited our account on 15 June 2021, 6 digit amount of $, and never arrived to the beneficiary (today is 18 June). Their hotline can't answer where the money is, their business banking staff can't answer where the money is, what happened or when will arrive. They can't answer whether they are using it? Their intermediary bank is using it? Did somebody commit fraud and stole the money in transit? They even wanted to charge 20 $ fee just to look into it. to see where the money is. They lose the money and they want to charge the customer to find it?????