BEWARE!!! Adam Buhl is a *** artist & liar. We have 2 alarms systems with our home & business and have had NOTHING but problems since the beginning. The alarms are faulty and malfunction on a regular basis. One of the main problems is the alarm goes off for no reason & the police are sent out. Every time the police are sent out we are charged hundred of dollars (for no fault of ours, just that the alarm is malfunctioning). When we call to try to get our problems resolved, we have yet to talk to a human at Nationwide. We have left countless voicemails and have never been called back. After many texts and unanswered phone calls to Adam's cell phone, he finally texted me back one day. Adam said he was going to "take care of things" and also said he would add a note to our account that says "DO NOT SEND POLICE". Well, I can assure you that the note is not working, because again today, the police were sent out 5 different times! Again, we try calling Nationwide, Adam's cell phone, text, etc. He refuses to respond. Also, he isn't "taking care of things" and has texted me "it's not our fault, another alarm company must be sending the police", which honestly doesn't even make sense because we've never ever had another alarm installed at our home or business. The minute you sign the contract, they wash their hands of you. Payment is sent to "Time Payment", which is another saga in itself. They have sent us to collections, even though we provided them with all of our account and payment information. I have a very good lawyer that I'm getting involved, and will be taking this company to small claims court at the very least. I am also reporting this company to the BBB. We are in a 5 year contract with supposedly no way to break it. I have NEVER had WORSE Customer Service in my life.