We recieved a defective apache helicopter. worked with Xheli customer service to get it going. Recieved replacement battery and replacement controller. Nothing worked. Returned everything to them in Nov 2008. Got confirmation of return receipt. Phoned and emailed Xheli several times. Each time they claim the refund will show up within 10 business days. It never does....
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My elderly mother who is suffering from suspected early onset of Alzheimers wanted to purchase a toy helicopter for her great grandson for his birthday. She stressed to the XHeli sales rep that her great grandson was 5 years old and purchased the remote controlled helicopter that they recommended. When my mother received the delivery, the toy...
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I purchased a Syma 9086 RC helicopter from Xheli.com First time out fo the box the unit didn't work; contacted support and waited 3 days to hear back. Chatted online with a tech rep and was told that because the unit was 1 day out of warrranty there was nothing they could do. Even though I showed...
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Fraud and poor service
People, no one, I don't recommend anyone to be a Telstra customer! Little about the fact that Telstra cheats with phones by selling used ones for the value of a new phone, the customer service is awful! When submitting an application to the Telstra company once, the water is poured in the reply letters, there are never any documents to prove the facts. I bought a phone, which turned out to be defective, replaced Telstra with a "new" one. It would also be recommended for Telstra employees to take customer service courses! Raitis Gerkans does not understand his work with clients, such careless attitude towards clients is not allowed!
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