I upgraded to a package which I was told contained the services I asked for but it did not. Also my laptop had disappeared from my devices when I viewed my account meaning that I cannot sync my Android phone with my laptop. I have been told to go through the procedure to secure another device to resolve the problem. I have been told this many times and many times it hasn't worked. Each time I try to get the problem resolved I get the same routine. I want this resolved yesterday I'm fed up with being kicked from pillar to post