For the past almost 2 years now, I have had trouble with this company on getting my supplies. I also have had trouble with not getting a text or phone call when my orders is being shipped to me on time. The company doesn't contact me if they can't get in touch with my doctor, so I can help. Instead, they to me sit on their butts and do nothing. It would be nice if the company could contact the patient if they are not able to reach the doctor so the patient could try to help, but they don't do it. I am diabetic and need my supplies. I am at the stage of changing companies if they don't get up and do there jobs right. I like this company but they are getting patients mad. User's recommendation: Study the company and see if they are loyal to there patients or not before you choose them.