They charged my acct, , bank acct, , 94.00 for a product on back-order, , , Now I requested a cancelation of 1 of the products, via emails and phones calls, , for 46.96, , for 10 days now, , , notta nothing from them..Then after waiting for this product i found another site who had, it, Sooo i requested both to be cancelled, , , totaling 94.00..thats almost 100.00 $$$$ this company took, , knowing, , i cancelled, , , Thats called rip-offed, , , If i do not receive my money back on monday, , 24 more hours, , Im calling the bbb...DO NOT DEAL w/these guys, , , Chewy.com...does not charge their customers until the order leaves their warehouse, , and this is exactlly why...cause chewy.com does NOT rip- off their customers!!!maryw