I've refinanced and my loan was sold to Nationstar Mortgage. Initially, I set my account up so they can withdraw the funds from my credit union. The first one was done with no problems. I enquired about doing bi-weekly, as I've done this successfully with other mortgage companies. I was told I had to pay 1 month in advance to set up the bi-weekly; fill out some forms and send in a blank check. I do not have checks, have not had them since day 1! I was told I could have the bank send the information on letter head. The Credit Union sent a letter addressed to me on bank letterhead, outlining the information they needed to have. They are rejecting it and not giving a reason! In all my years of dealing with mortgage companies, this is the most insane thing I've come across and I'm very annoyed. I need to get a reason why the letter head is being rejected and there is none. This doesn't sit well with me at all.