3 Dec, 2018 → by ClaimboUser552790
Not a very good experience
2
I had a tire roation done and stressed to the mechanice to please wear gloves and the proper care to keep my car clean because everytime i have been there my car gets covered in grease. Well i got back in my car today and again it was covered in grease. So i went back inside to let the guy upfront know and he was very rude about it. I simply told him I wanted to show him what the car looked like and he said to me why is it that every time you come in here you want a free detail I told him I am not looking for a free detail I am looking for better customer service in that if they were to wear the proper protective gear and put a steering wheel cover that these problems would not happen he then proceeded to tell me that it was not from his guys mind you I am a female who was there with her 1 year old daughter I was not playing in Grease before going to the tire rotation at 9:30 in the morning. I was very upset with his rudeness. I then called corporate and felt as if she was just trying to shut me up .. And just kept saying yupp okay im sending 25 dollars. Thats great and i appreciate it but i have dealt with this over and over again. I have pictures attatched to this file to show that i am not jist trying to pull one over on you guys. I am very upset and also very tired of this ongoing sad customer service. If possible i would like to speak with the corporate manager as soon as possible.