I booked a ticket for my brother (age: 86) New Rochelle, NY to Meriden, CT on #148 etd 7:26pm. We arrived an hour early and saw that the posted time was changed to 7:56pm. There were no station attendants available for any updated information or to provide alternative connections. We waited until eventually a new time of 8:26pm was posted. At no time was any relevant announcement made. We waited. Other Amtrak trains passed thru, with possible connections to Meriden, but we had no way of knowing for sure. I tried calling Amtrak and listened to an endless supply of recordings while on HOLD. No one ever answered. It started getting dark and cold with no bathroom facilities nearby. Eventually the time was changed on the board to 8:56pm. My brother, by now, was very agitated and extremely nervous, besides needing a bathroom. An Amtrak train pulled into the station at 8:53pm. There was no announcement, no train markings and no conductor visible. My brother boarded the train. I started to leave and heard someone say it was the train to Boston. I became frantic and began waving my arms and calling for help. A conductor appeared from the front of the train, approached me and helped locate my brother who then got off. A possible tragic situation was avoided. The correct Amtrak train finally pulled in 15-20 minutes later. Fortunately, this time the conductor was easily spotted in the middle car and confirmed this was the correct train. This 1hr - 45 minute delay was very unfortunate. The absence of ANY meaningful communication was irresponsible, dangerous and unforgivable. It would have allowed us an opportunity to decide how to best handle the situation instead of remaining clueless the entire time while sitting, waiting and not knowing what to do. This is the 21st century and we are able to make pinpoint landings on the Moon and Mars. How is it possible that Amtrak's service can be so terribly deficient and lacking in the basics?? Amtrak must take responsibility to ensure that its passengers are not risking their health or their lives just by taking a 1 hour and 51 minute ride. Sincerely, Kenneth S. Kaplan - 36 Bascom Place, Staten Island, NY 10314 [protected]@gmail.com