We were booked on the Norwegian Breakaway, sailing date September 1, 2019. As veteran cruisers, we are very dismayed with the lack of empathy and care in taking care of first time passengers such as us. Due to Hurricane Dorian, our cruise was cancelled. We had to pay for additional costs (ground transportation and airfare change fees) to get back home. Additionally, we paid for a meal plan and also cancellation insurance in case we had to cancel. Unfortunately, when we called to ask for a breakdown if we were getting reimbursed for these costs as we are due this moneyback, the several Norwegian representatives we spoke with were un-willing to help us with helping us recoup these costs. For two weeks, we have been trying to get reimbursement as this is a non-performance issue not due to us and due to Norwegian Cruise Lines. I left several messages with our "supposedly" personal cruise person, Angel to see if he could help and we have never received one call back from him. Importantly so, we have placed several calls to Norwegian and are very disappointed that not one representative was willing to help recoup our cost or find any solution through supervisors to obtain our monies we lost, not due to our negligence and believe Norwegian should make good on their promise to care for us as first time passengers with their cruise organization. Last, it appears from their actions with the lack of care and empathy with us as first time passengers, it appears they really don't care about us to win us back. This is a grotesque display that Norwegian doesn't care about their passengers and will let everyone we know that cruises on vacations to "NEVER" book a cruise on any of the Norwegian ships and to stay away from this cruise organization because they "REALLY DON'T CARE" about their passengers. In closing, my hope is that Norwegian is served notice and they see our complaint and are willing to get in contact with us to help win us back. We are decent hard working Americans and will give this company a second chance; however, if we don't hear back from them, we will do whatever we can to boycott and tell as many people as possible to stay away from Norwegian!