I have been reaching out to Con Ed since DECEMBER 2020 re: a loose steel plate on First Avenue ( & E. 40th) which rattles 24/7 every time a car drives over it. Each time I contact Con Ed, a rep tells me: "A ticket has been issued and an emergency crew will be sent out to secure the plate" It's now APRIL 2021 and the plate still has not been fixed. I reached back out this past Thursday and Saturday. Was given reference # 26199 with the promise that I would receive an update on Tuesday. No one contacted me with an update. Why is it taking FIVE MONTHS to have a crew fix this plate?