I have just used the live chat to enquire about an issue I am having with booking a service. After clearly giving the details of my parcels (dimensions and weight) and from where and to where I want to send my parcel to, I was given a very vague answer: "hello, I am afraid we wont be able to provide a service for this. The services offered by the system depends on the information that you provide" When asked what was the problem with the 'information' I have provided I was given no answer. I send several messages to the same chat enquiring wether there was still someone available to help me. No answer. The user appears to be online and has clearly read all my messages as it says on the chat. I have now been waiting over 40 min for an answer, which I doubt I will ever get. I believe this is unacceptable from a customer service. My messages have been clearly read by the customer service but no one has bothered to answer my request.