Purchased a support surface (mattress) for a hospital bed. It came with a 5-year warranty. Four years in, the surface is beginning to fail. An email yielded no response though it included a receipt and multiple pictures of the failure. A follow-up phone call with Lindsay who stated an email from the caseworker would be made by the following day. No further communication has yet to be received. I like the product but the price of it makes for poor value when a warranty claim is completely ignored. User's recommendation: Purchase another brand.