I resigned from Spectramed in August 2017 to join the medical scheme provided by my employer. I was informed that it takes 5 months for them to refund the unused savings. In Feb I enquired about the refund and was told it was scheduled for the end of March pay run. When end of March came I didn't receive anything. I contacted their customer services and spoke to Sello Matabane. He informed me that the payment was rejected because the amount he submitted for refund differed from the amount they had on their system. It was referred to their finance manager. Later in March I enquired again when this will be resolved and was informed that they have not yet received any feedback from their finance manager. A week or so later I enquired again and received the same answer. I asked for the contact details of the finance manager and was given a phone number for Lucky Mahlangu, Sello's team leader. I tried to phone that number but it says the number does not exist. To date no refund nor any correspondence from Spectramed as to what the problem is or when it will be resolved. No response from this so-called finance manager / team leader / Sello himself.