Update by user May 25, 2020 5-25-20 Update: It has been a month now. I did receive an email telling me that THEY cancelled my trip. Since THEY did it, shouldn't I be entitled a full refund? Also, Governor Desantis halted all vacation rental arrivals until after May 20th. My trip was schedule for the 8th to the 18th.I think the reasonable thing to do is to relax the policy during the pandemic to allow people to take a credit if they so choose or for those in worse situations, full refund. They have hurt themselves in that, those who are wanting the refund are... on the warpath and will not stop taking all kinds of actions to decimate this company. Original review posted by user Apr 25, 2020 HIDEOUS!! Here we are in a pandemic..Covid 19 and Realjoy refused to refund me despite that fact that I found myself unemployed and needed food, keep the lights on etc more than I needed a vacation. They stated: "It is the industry standard to allow re-scheduling of your trip but no refunds". Well, I am in Houston and last I knew the border between Texas and Louisiana was closed to non essential travelers. I couldn't get there if I wanted to unless I fly. During a pandemic...not interested in that. Per the Destin Chamber of Commerce, they have received MANY complaints about Realjoy. She said "By far Realjoy has the most complaints"> User's recommendation: Stay away from VRBO and Realjoy.