28 May, 2021 → by ClaimboUser64737
No received item but charged

2

Don't buy here, they scam you. I don't even want to give a star. I ordered since December 2020 and had to wait for back order. February 2021 they delivered to my house. After they set up them in my bedroom and signed name on the paper. I found out that they missing 1 extra night stand that i order. I placed order for bedroom set with 1 night stand + 1 extra night stand. After i noticed it missing about 30 minutes later i called them. They seem tried to help but no, nothing happen...no email, no phone call and no refund. I called them 6 times in 2 months and the last called was the lady told me they cannot give a refund and no get item because on the receipt i already signed my name on it. The total money i paid for $2020. I asked only $270 for the missing night stand back and they refused. This is really bad experience buying from them...Regency Furniture online. I will never be a customer at this place any more. And just want to warn all of you. If there is a mistake, they are not willing to help you. You already paid so you lose the money and no item.
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