Our family vacation came and went, and Alex could not attend because of the broken Passport Service. I appreciate all that you have done. I am however, very upset with the lack of customer service that our government provides that we as citizens are expected to pay for, and in the case did not receive. I have not. at this point received ANY type of notification requesting more documentation or that any of his documentation is in question since we submitted the requested documentation on that the Houston Office had received on, since June 5, 2014, the initial application was April 14 2014. The last thing I heard from you was that the Chicago office has “questionable” documentation regarding the 2nd submission of documents, which most are attached, other than his bank statement, birth certificate, and social security card. It’s been over a week and I have heard nothing. Good, bad or indifferent. At this point, I consider the Passport Agency, as a fraud. They have taken my 150.00 and I have nothing. The there is the 1100.00 for the trip for my son that I lost as a result of the Passport Agency’s incompetence. I will be raising this issue to others, such as media, other government officials, etc. to at least have it be known that Federal Government Agency will take full advantage of people and show nothing in return as well as possible legal action. I do not mean for this to sound like threats to you, you and Ron Kind’s office has helped out tremendously and for that I am grateful. Thank you. I am sure that because of all the fuss that was raised on this passport, that the “In-Processing” will take even longer. If you have any questions, please feel free to contact me. Thank you. v/r Rory A. Deal