Rented a movie online and was directed to a Kiosk nearby. Tried to receive it and was told by the machine it wasn't there.Called their number, didn't press "9" for Spanish, and got a heavy accented Spanish lady. I live in South Florida and am acquainted with the accent but her was almost impossible. She said "no Charge" and that was the end of her assistance. I still have the $2.12 on my credit card. Never again.