I ordered what looked like a lovely bunch of yellow flowers for my disabled mother for Mothers Day. The flowers never arrived. My dear Mum was afraid to leave her sitting room for two days because she moves so slowly and did not want to miss the delivery. I tried to telephone iflorist but was kept waiting in the line for 15 minutes, so gave up. In all, I sent them six emails to try and resolve the issue. I wanted a refund of my £30.80. I finally got a reply to my final email when I told them that I had contacted Trading Standards. They replied that they had "escalated the matter" and would get back to me. They never did, nor did I ever get my money back. That's daylight robbery. Should I contact the Police?