I've been a customer of Dermstore since May 2019 and never had any issues until recently on 09/2021. I usually place orders anywhere from $500-600 USD every 2 months. This final order came to a total of $712.30. I ordered C E Ferulic on 09/04/2021 and was overcharged $179.70 (listed on the website for $166.00 ) and NEVER RECEIVED THE PRODUCT even though the item said delivered on the website. When I received a package with half of the items I purchased, there was no itemized receipt along with terrible packaging. I've reached out multiple times to customer service and they are essentially non-existent. I've emailed several times and request they send the C E Ferulic that I overpaid for. No one at Dermstore has been able to resolve this very simple dilemma. The other products that are still showing as pending have not yet been shipped since 09/04, and are currently sold out on the website. No communication from Dermstore in regards to my order, and no refund has been issued for the following items- SkinCeuticals Glycolic 10 renewal ($86.60), Eminence Organic Skincare Monoi Age Corrective Night Cream ($73.61), and complimentary 4 mL A.G.E. Eye Cream. I'm still waiting for a full refund for C E Ferulic ($179.70). I'm under the impression that they DO NOT CARE and I am highly disappointed in this company. It has gone WAY DOWN HILL and they are unresponsive to my simple requests. I will be ordering from SkinCeuticals website or another retailer going forward. This is insanity for the amount of money I've spent here.