Never never ever order from this website or by phone. Only order from their kiosks. My wife ordered off their website and got a great price. However by ordering that initial shipment of their product, you are now joining their club. That means that you are agreeing to allow them to send you their product at FULL price every 2 months. The product that they send is enough to last more than 2 months. Then when you try to cancel they say OK no problem, but than they keep sending you stuff. We had to call 4 TIMES and finally got them to agree to stop sending and stop charging. STAY AWAY FROM THESE GUYS! I am seriously considering lodging a more formal complaint. It is a great product but their marketing of it is the worst.