I don't want to be responsible for their mistakes. Any normal and adequate company would definitely offer the alternatives in this case, but oh god, what am I expecting from the Hairextension or whatever it's called. I received a wrong item from them. Of course, at first I checked my orders before writing to them and everything was right: I ordered another item, not what I got instead. Called them, they said: if you want the right item, just send the one you got back to us. At your expense. Of course! Did you know that sending packages from the US to China costs 60-70 dollars? (it also depends on the distance) So it is really very expensive. That's the only thing they offered. No refund, no resending, no exchange, not even a stupid store credit.