I bought a filter holder for my Krupp’s expresso maker from smallappliance.com. When I used it for the first time there was a chemical odor that made the coffee inedible. I tried washing it using many methods to no avail. The company would not replace it without me paying to return it for their techs to assess. They told me they never received the return, blaming me first. Then when I gave them USPS proof of delivery, they blamed the post office. So now I am out the cost of the item plus delivery and the cost of the return. This business does not stand by their product and has the very worst rude and lying customer service ever. Stay away!