Scheduled a call back they called me back ask me about problem I told them I needed to send laptop back to store bought a better model.. I needed to Wipe put my personal info and it wasn't giving Me proper choices. She proceeds to tell me u need a tech I said no *** thats why I called and it was my turn and u called me back. She said u need a tech I said why did u call me then if u weren't ready for me. She proceeded to be nasty. With a heavy accent making it hard to understand. Why can't u hire Americans User's recommendation: Don't bother calling u can Google answers.