The whom it may concern I made a booking for my parents for 14th of September to 19th to September through Vueling because normally I really like your company and the staff is very nice! Unfortunately my mother told me only after 24h that her name in the Italian passport is her birth last name (Aversa) and not the name from my father (Ambrosio) . Yesterday I did the name change and had to pay more than the double amount than I paid my tickets ( please find attached). I had a misunderstanding with the girl on the line because I did not understand that I had to pay all this money ( 463 Euros additional!!!) but at the end I did not want to make problems to her and said it‘s ok. I think it is really frustrating because it was only the my mother‘s last name and in addition AMBROSIO is on her ID as you can see, but only on the 7th line. Everyone can see on the ID that she belongs to Emilio Ambrosio and that they are married. Please double check this case because it is really not fair! Best regards Valentina Ambrosio