My son filed a claim with Agero in Florida and it was denied because elite towing talked to someone that was suppose to be a witness and this person wasn't even there. Elite Towing turned all the words around to make it look like my sin was being irresponsible. This a long story of you need more infomation please contact me at 520-582-****, Janet Beeler, son is Josh Ratzlaff 904-862-****, case #2020-08-****0282. We do have many more pictures. My son's vehicle was towed last night there were swerving marks coming off the road, his hood flew off. The tow driver Blake flew down our road, which is dirt. The road is not in good shape at this time. Because the hood fell off and the tow driver never noticed it his engine is full of water because it rained where we live. The car got dropped, literally, and the e-brake was left on when vehicle was unloaded. His grill fell off when being unloaded and it looks as if my son's car rolled over it. So you don't deserve even a 1 star. Just so you don't say he was NOT a customer, my son's name is Josh R. and it was done through State Farm! Vehicle is a 2005 Nissan and only had less than 50,000 miles on the motor! There is proof the car came off the tow truck because he turned off of SR218 to fast. Reply to the owner: He passed our house on the way to drop the car, which we just happen to live on the same dirt road! People fly down our road regardless of the conditions . It was on a paved road called Carter Spencer that the car came off and the hood, there are actually tire tracks from your tow truck along with the tire tracks of the CAR. YES, we actually have pics of that as well. We have before and after pics of the hood. So honey you are not getting away with this one. Oh and just so you know there is damage underneath the vehicle as well! He was also 4 hours late picking up the vehicle! Good service ma'am NOT! Word of mouth goes a long way, especially with all the pics we have of the car before and after and several witnesses that saw the car before and after! So with the witnesses and all the pics you are responsible! I will be happy to send the pics and please take us to court! Witnesses and pics please take us to court!