I am a senior and make 586.66 old age pension a month. 2015 a person came to our house representing Bell and because of the cost I changed over. I was with Bell years before and wasn't happy with it but because of this representative I decided to give them a second chance. I was told I would have free long distance after 6:00 (because that's what I already had) and it would not change, the satellite bundle would. I received e-mails but never could open them and didn't bother because I had assumed there would be no change. I called this month because I had 2 or 3 phone calls before 6 so I knew it would be a little more and I was shocked that it said I owed 432.50. I was told in no uncertain terms that my free long distance after 6:00 would always be there - otherwise I wouldn't have changed. There is not way I can afford 432.50 and I feel I was really mislead. Talked to a couple of people and couldn't get thru their head that when I was told I'd have free long distance after 6:00 at the same price why would I bother to look at the bill. I then checked Canada's largest telecoms group, Bell Canada Enterprises (BCE), has reported that its total revenues grew 1.0% to CAD21.719 billion (USD16.686 billion) in full-year 2016, whilst adjusted EBITDA rose 2.8% to CAD8.788 billion and net income attributable to common shareholders jumped 14.6% to CAD2.894 billion. This Business Is Not BBB Accredited Bell Canada Feb 3, 2017 Factors that affect the rating for Bell Canada include: 436 complaints filed against business Failure to respond to 3 complaints filed against business. 6 complaints filed against business that were not resolved. Between the Better Business Bureau not accredited Bell (which is shameful) and the profits you make if you expect to have a senior pay 432.50 on money I don't have - because I believed a representative from Bell. ( I kept all the notes that I wrote down when he told me this) so I guess it's a he said she said. I am not lying and I think he just wanted to make a sale. I want you to fix this asap, with your profits I would hope you'd be able to fix this but if you can't even be approved by the Better Business Bureau - well you really need to change something.. Thank you.