We have been members for over 20 years and have never been treated so badly as now. We came all the way from Australia to ski, the mountain closed one hour prior to our arrival for the week: March 15 - 22nd. We booked our accomodation with Embarc for that week to ski specifically. No notice was sent to us by embarc re: the mountain closure. We read on the Australian government website they will be prohibiting entry of all visitors to Australia other than permanent residents and citizens. Those on visas - which we are may not be allowed to re-enter Australia due to the coronavirus situation. We booked an early flight back to Australia to: a) ensure we can re-enter due to our visa b) there is no skiing at the mountain during the week we booked. Embarc will not credit us for the points not used or allow us to move them to a different time of year. We own within the top 10% of member point category and this is how they treat us?