Our mortgage was sold to MR cooper last year and from day 1 we have had trouble. They never sent any paperwork stating they had taken over our loan. When called the previous loan people to pay my mortgage as I did every month as they let me know that they had sold it to Mr Cooper company and gave me the phone number. I call mr. Cooper to make my payment and they stated they could not take our payment because they had not put any information for marlone in yet so I had to wait until the following month when they finally have my information in their system to pay. They proceeded to tell me that I was already late on my payment and make no excuse or apology when I told them that they are the ones that told me I could not pay it. They have continued to call every single day after the first of the month multiple time today to harass us about paying our mortgage which is always paid before the 30th of every month. I missed paying them only $100 from my payment last month because my husband has been out of work and sick they are well aware I called them they are now stating that my mortgage is 48 days in delinquency because of that $100 I sent someone to my house to give me a piece of paper to tell me to call them about it. They are harassing us to the point of exhaustion. We never had any issues with our previous mortgage companies but we've had issues with them from day one