We decided to celebrate our 4-year anniversary (Fruit/Flowers) at Mount Grace. We splashed out and booked into a villa, which was absolutely divine. However our first impressions were quickly lowered, when my husband realised that the bottle of prosecco and the fruit platter (apparently complimentary) organised weeks in advance, and followed up days before arriving, were not in our room. So instead of jumping straight into our pool, with a glass of prosecco to celebrate, we had to wait half an hour for our prosecco, with no apology, and are yet to receive our fruit platter. The next disappointment with the service was experienced with our time at the spa. Our massages were booked for 16h00, with the complimentary addition of a 30min hydrotherapy session, which according to the website and signage around the hotel shouldn't have been a problem because the spa stays open until 20h00. But apparently the spa only stays open until 17h00, and without advising us prior to our arrival, were just told that we could no longer have our hydrotherapy session that afternoon, and that we would have to book it for the following day. Luckily we managed to secure a late check-out and were able to enjoy our hydrotherapy session the following day, but without the late check-out, this probably wouldn't have been possible. I also wanted to mention, that even though the reception were aware that it was our 4-year anniversary, no additional effort was made for us to feel special. No complimentary spa treatments or special dessert at the restaurant. There was also no turn-down service in the evening, which is generally expected when staying in a 5* hotel. So although the facilities and the hotel itself are absolutely stunning, the service is not up to a 5* level, and we definitely expected more from Mount Grace.