I had purchased 2 money orders on Jan 31st to pay my rent as i have for the past year. I drop the money orders off at a mailbox service, this time they envelope with the money orders never made it to the mailbox so I filled out the back of the receipts and checked the lost box and requested a refund, the western union website stated they would take fees from the refund. a month later I received two letters stating the money orders have been cashed and please send them a western union money order of $15 for each money order and mail it back for photo copies of the cashed money orders. now i talked with my landlord and he said he never received the money orders so my guess is they were stolen and fraudulently cashed so I sent two more money orders for $15 each back to western union for the photocopies on 3/20/2019 and have not received anything back as of yet. I called in and their customer service which you can barley understand tells me it takes 10 to 15 days from the day they receive the payment to receive the receipts today is the 15th day since i mailed the payment to california from AZ. I called back to customer service and they tell me they have not received the payments yet, after 15 days they should have received the payments and mailed me my receipts!!! as of right now being on a budget and out the $1330.00 for the two money orders that I used western union for, im behind on my rent and western union does absolutely nothing to help their customers in a timely matter. by the time i get the receipts, whoever stole and cashed my money orders will be long gone. its been over two months and appears its going to be at leat another couple weeks before i get anything from this company. Western union is one of the largest financial services in the U.S., why dont they take debit or credit card over the phone and email receipts to their customers? that was a question I asked customer service and they had no answer to that. its something that would have helped in finding a thief, getting my money back, and kept me from struggling to come up with the missing money for my rent so I don't get evicted. Instead im spending more money to wait even longer for something that by now is long gone. THANK YOU WESTERN UNION FOR SCREWING YOUR CUSTOMERS