I was at home all day [8/17/2021] watching for delivery, as last month [7/21/2021] OnTrac failed to deliver a package [even though system said it had been] and accepted no responsibility for the issue. This package from Chewy's [#D10012610532384], was said to be delivered at 4:05pm - left at my front door; and yet I never saw or heard the driver and nothing at my front door. I contacted OnTrac at 4:40pm when I received a notification on my phone that it was delivered. I went thru their same 'process' of opening an investigation, filing a driver complaint, etc. I don't have much faith in their process as I never heard from them about the first missing package [#C11596245553486]. OnTrac supposedly installed a new GPS system in the last few weeks, but unless they require drivers to also take pictures of where packages are left [like Amazon does] I'm not sure what good that will do. I contacted Chewy's to report the issue, and they will send out a replacement and requested it be shipped via FedEx. I will request any future orders be sent with FedEx as OnTrac is unreliable and will cost shippers more in the long run if you constantly have to send out replacements.