My flight from KZN to Cape Town on 12/07/2021 was missed, due to the riots and blockading of the highway to the airport. I tried to contact mango-airlines-b119082">Mango Airlines Customer Service line… only to have every call attempt not answered at all. I needed to inform them that I wasn't able to even get to the airport because of the riots. I eventually gave up trying to call and eventually started emailing the airline from the 15th of July. With no reply from anyone until this evening of the 16/07/2021. My return flight is still booked and paid for for 20/07/2021. Mango has responded by saying that they cannot assist me or refund me for my flight missed on the 12/07/2021 as I should've informed them latest 2hrs before the departure time and date. And that I only started sending correspondence from the 15/07/2021 via email. This is extremely unlawful and unfair on all accounts! I do want to still fly to Cape Town from KZN and return, but on a different date. From 20/07/2021 and return flight for 31/07/2021. I feel that their service has been extremely unprofessional and are robbing me of my ticket cost for the flight I missed on 12/07/2021… and the fact that no one answered my repeated attempts to call the call center and send emails during this week… I feel that it is only fair, that they allocate me new flight dates at no extra cost?! As this was out of my control? I ask that you would please assist me in making this happen and allow me to still go and see my 10yr old son in Cape Town? What Mango is doing is not fair at all?!! And I am extremely hurt by this all! I am not well off and cannot just afford to loose money like this and have to book new tickets at my cost. They need to either please refund me in full?… or allow me to change my booking dates as I had originally requested? Kind Regards Mr Jarred Marx [protected] [protected]@gmail.com ID no: [protected]