Re: Geek squad. [protected], [protected] I purchased the above policy from you on 5.4.2012 and 11.01.2016 in connection with the phone insurance referenced above. My maiden name was Miss Victoria Taylor. Old Address 10, Shildon Grove Moorends, Doncaster, South Yorkshire, Dn84ra. New and current address, 23 Wembley Road, moorends, Doncaster, south Yorkshire, dn8 4ps. I believe I was mis-sold this policy for the reasons given below, and wish you to investigate my complaint according to your normal complaint procedures. • I was not told that the insurance was optional. • I was led to believe my application for credit would be rejected if I did not take out the insurance. • The policy exclusions were not explained to me either before, or at the time, I took out the insurance. I was therefore unable to make an informed decision as to whether this insurance was appropriate for me. If my complaint is upheld I require a refund of all premiums paid to the policy, plus any additional interest charged to me because of the PPI. I would also like to claim statutory compensation in view of the fact that I have been deprived of the use of this money. Please now investigate my complaint within the eight weeks allowed to you. Yours faithfully, Victoria Robinson